Support

Contact us

Email support@pulled.cards. Tell us what you were doing and what went wrong, and include your iPhone model, iOS version, and Pulled version.

To open Settings in Pulled, go to the Profile tab (the person icon) and tap the gear at the top right of Portfolio. The Pulled version is at the bottom of Settings.

Manage or cancel Pulled Pro

Pulled Pro is a subscription billed by Apple, so you manage it with Apple:

• On your iPhone, open the Settings app, tap your name, then tap Subscriptions.
• Or visit apps.apple.com/account/subscriptions.
• Or open Settings in Pulled, tap Pulled Pro, then Manage or cancel with Apple.

Deleting the app or your Pulled account does not cancel Pulled Pro. Apple keeps billing until you cancel it.

Restore Pulled Pro

Pro access is linked to one Pulled account and follows that account across your devices. On a new iPhone, log in to the same Pulled account using the sign-in method you used before. Apple manages billing separately through the Apple Account that bought the subscription.

If Pulled asks you to subscribe again, tap Restore. From inside the app, open Settings, tap Pulled Pro, then Restore purchases. Use the Apple Account that bought the subscription when restoring. If no active subscription is found, check its status in Apple’s Settings.

If the subscription is linked to a different Pulled account, sign in to that account. A purchase on the same iPhone does not automatically give every Pulled account Pro access.

Help with your Pulled account

If you cannot sign in to the Pulled account linked to your subscription, contact support@pulled.cards for help. Include the email address and sign-in method you used. Never send us your password or verification code.

Delete your account

Open Settings in Pulled, tap Delete Account at the bottom, then hold the delete bar for 5 seconds. Deleting your account cannot be undone, and it does not cancel Pulled Pro.

Delete Account appears once you’ve signed in. You can also request deletion at support@pulled.cards.

Disconnect eBay

In Pulled, open the Profile tab and tap Shop at the top. Tap the eBay button with your username, tap Disconnect, then tap Disconnect again to confirm. Live listings stay on eBay. Pulled forgets your seller login and your selling defaults.

Scanning tips

If a card won’t scan:

• Use bright, even light. If glare covers the card, tilt it slightly.
• Fit the whole card in the frame, centered.
• Hold still for a moment so the text is sharp. Tap the card on the screen to focus.
• Or choose a photo: tap the photo button beside the shutter and pick a sharp, well-lit photo of the card.
• Or search by name: tap the magnifying glass beside the shutter.

If Pulled shows the wrong card, tap “Not this card?” to pick the right match, search the catalog, or scan again. If Pulled says camera access is off, tap Open Settings and turn on Camera.